In many metropolitan and suburban areas, we dispatch a certified team that arrives within 60 minutes of your call. In rural areas, response time may extend to 2-4 hours depending on proximity, but we always dispatch immediately and keep you informed of the estimated arrival. We operate 24 hours a day, 7 days a week, 365 days a year — including holidays. There is never a time you can't reach us.

We strongly advise against it for three critical reasons: First, bloodborne pathogens like HIV, Hepatitis B, and Hepatitis C can survive on surfaces for days or weeks. Household cleaners do not eliminate these threats. You need hospital-grade biocides applied by trained professionals with proper PPE. Second, contamination is almost always more extensive than what's visible — fluids seep into subflooring, drywall, and HVAC systems. Without professional detection and remediation, hidden contamination persists. Third, the psychological impact of cleaning up after a loved one's death or a violent crime can cause lasting PTSD. Protect yourself physically and emotionally — let professionals handle this.

You can — and should — call us before the scene is released. Here's why: we can begin coordinating while law enforcement completes their investigation. The moment the scene is officially released, our team can arrive and begin work immediately with zero delay. We coordinate directly with local law enforcement regularly and understand their processes. Calling early means faster response once the scene is cleared.

We are extremely committed to your privacy. Our teams may arrive in unmarked, generic vehicles — no company logos, no biohazard symbols, nothing that identifies the nature of our work. many of our technicians wear plain uniforms without identifying markings during arrival and departure. Equipment is transported in enclosed cases. We work to protect your privacy and dignity throughout the entire process.

In the vast majority of cases, yes. Most standard homeowner's and renter's insurance policies include coverage for biohazard remediation under the "sudden and accidental" or "additional living expense" provisions. We have extensive experience working with all major insurance carriers and know exactly how to document and present claims for maximum coverage. We can often verify your coverage within minutes when you call and handle the entire claims process. You may not need to navigate insurance bureaucracy during a crisis — we do it for you.

Most standard crime scene and biohazard cleanups are completed within 3-8 hours on the same day we arrive. More extensive situations — such as advanced decomposition or large-area contamination — may require 1-3 days. Meth lab decontamination typically requires 3-5 days due to testing protocols. We give you an accurate timeline during our initial assessment and keep you updated throughout the process. We work efficiently without cutting corners — thoroughness and safety are never sacrificed for speed.

Technician in our network as may be required hold, at minimum: OSHA Bloodborne Pathogen Certification, Hazardous Waste Operations (HAZWOPER) training, and proper state biohazard remediation licensure where required. Many of our providers hold additional certifications including IICRC (Institute of Inspection, Cleaning and Restoration Certification), ABRA (American Bio Recovery Association) membership, and specialized certifications in meth lab decontamination, infectious disease remediation, and trauma scene cleanup. We may verify all certifications are current before any provider enters our network.

Absolutely not. In fact, we recommend that family members are not present during the remediation process. This protects your emotional wellbeing and allows our team to work without concern about exposing you to distressing sights or biohazard risk. You simply provide access to the property, and we handle everything from there. We'll contact you when the work is complete and walk you through the results and documentation. If you prefer to designate a representative — an attorney, a friend, a property manager — they can serve as your point of contact on-site.

We work with tenants, property owners, property managers, and landlords regularly. In most cases, the property owner's insurance covers the remediation. We can coordinate with all parties to ensure proper authorization and insurance claims are handled correctly. If you're a tenant, call us and we'll guide you through the process — we know exactly how to navigate these multi-party situations and can often facilitate communication between all parties involved.